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Welcome
Welcome to the first edition of Monitor’s service-line management (SLM) bulletin, designed to highlight the work taking place across the SLM community. It is aimed at those who have already implemented SLM or hope to.
If you have any content suggestions for the next edition please contact us.
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Upcoming events
- SLM in Mental Health, Wednesday 4 November 2009, London
Monitor, in conjunction with The Audit Commission's Trust Practice, is holding this one-day event in central London. The conference will focus on how SLM can work in mental health trusts and the issues and best practice involved in implementing it.
This unique opportunity to attend an event for mental health trusts will enable you to:
- keep up to date with the latest developments;
- learn from practical strategies to help make improvements for better management and better performance; and
- understand the practical challenges and key issues of SLM for mental health trusts.
Speakers include:
- Dr William Moyes, Executive Chairman, Monitor;
- Mark Fletcher, Head of The Audit Commission's Trust Practice;
- Christine Boswell, Chief Executive, Rotherham Doncaster and South Humber Mental Health Foundation Trust; and
- Duncan Orme, Director of Finance, St. Andrew's Healthcare.
To reserve your place today, download the booking form and to see venue details and the full conference agenda go to the event website.
- Quality Matters: The role of senior clinicians in delivering sustainable service improvement, Tuesday 9 February 2010, London
Clinical leadership, on the wards and in the boardroom, is vital to meet the challenge of improving the quality of care in the NHS. This one-day national conference will explore how clinicians can develop and deploy leadership skills to deliver real quality improvements.
Leading speakers in the field will share their improvement initiatives, including inspiring perspectives from a number of international presenters. Confirmed on the agenda are:
- Professor, Sir Bruce Keogh, NHS Medical Director;
- Dr Glen Steele, President & CEO, Geisinger (USA)
- Professor Tim Ferris, Associate Professor of Medicine and Vice Chair for Quality at Massachusetts General Hospital (USA)
This event is free to attend for all senior clinicians and will be eligible for CPD accreditation. To register your place today, click here.
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Implementing SLM: a trust's experience
SLM is continually evolving as Monitor works with NHS foundation trusts to explore new ways of applying SLM’s principles. Chris Baxter, Director of Nursing at Norfolk and Norwich University Hospitals NHS Foundation Trust, talks about the trust’s experience of using SLM to measure and improve patient satisfaction.
Read the full interview.
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SLM toolkits relaunch
Monitor has updated its SLM toolkits to reflect how the SLM programme has evolved over the past three years.
The new-look materials are more interactive in design and the content is structured to be user-friendly for both first time SLM practitioners or for returning users. The following titles are now available to download on our website:
- How to guide - this guide sets out the processes and structures necessary to implement SLM within a trust setting;
- Organisational structure - this guide looks at ways in which service-line reporting (SLR) can be used as a motivational tool and to influence;
- Financial data - this guide helps foundation trusts move towards service line reporting and describes how some of the obstacles to SLR can be overcome;
- Toolkit for SLR - this guide describes a range of service-line reporting (SLR) tools and shows how they can be used to present data to encourage informed decision making; and
- Annual planning - this guide shows how SLR data can be incorporated into a trust’s business planning cycle.
The SLM area of the website has also been updated and refreshed, take a look here.
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